LNP White Papers

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3 Tough Questions to Ask Your ICT Support Provider to Ensure Its Services Match Your Needs sponsored by Dimension Data WHITE PAPER: This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs. Posted: 03 Feb 2014 \| Published: 03 Feb 2014 TOPICS: IT Service Management \| IT Services

EMA Radar™ for Advanced Performance Analytics (APA) Use Cases: Q4 2012 sponsored by Hewlett-Packard Enterprise WHITE PAPER: This EMA Radar Report details how a suite of advanced performance analytics (APA) solutions combines predictive analytics with a dynamic service model to provide an intelligent framework around alerts, help you achieve faster MTTR, proactively manage application performance, and much more. Posted: 28 Jun 2013 \| Published: 31 Dec 2012 TOPICS: Analytic Applications Software \| Application Monitoring \| Application Performance Management \| Application Performance Management Software \| Applications Management \| Business Intelligence \| Business Intelligence Software \| Business Management \| Business Process Management \| Business Service Management \| Business Service Management Software \| Data Analytics \| IT Management \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| Troubleshooting

Riverside Healthcare System sponsored by Aerohive Networks WHITE PAPER: This crucial case study discusses how a healthcare organization with four facilities utilized a WLAN solution to eliminate slow client performance, centralize configuration and monitoring and open the door to many labor-saving applications. Posted: 16 Jul 2013 \| Published: 16 Jul 2013 TOPICS: Health Care Industry \| Health Care Networking \| Wireless Routers \| Wireless Services \| Wireless WAN \| WLAN

Strategic Server Refresh with IBM System x sponsored by IBM and Intel. WHITE PAPER: This white paper demonstrates the value of keeping your servers up to date with refresh and upgrades. Posted: 07 Jul 2014 \| Published: 18 Jun 2013 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Best Practices \| IT Management \| IT Services \| Server Hardware \| Server Management

Boost IT Visibility & Value with Service Catalog sponsored by ServiceNow WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental. Posted: 19 May 2014 \| Published: 30 Apr 2013 TOPICS: IT Asset Management \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems \| ITIL

Your Guide to Improving IT Service Visibility sponsored by Pangea Systems WHITE PAPER: This whitepaper details the importance of IT service visibility for providing the performance your users demand and justifying the value of your services. Posted: 25 Jun 2014 \| Published: 20 Mar 2014 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Asset Management \| IT Auditing \| IT Departments \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services

Service-Oriented Configuration Management sponsored by Pangea Systems WHITE PAPER: This whitepaper details the core functionality and key benefits of service-oriented configuration management and offers up a four-step approach for implementation. Posted: 26 Jun 2014 \| Published: 10 Jun 2010 TOPICS: Configuration Management \| Data Center Design \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Meeting the Exploding Demand for New IT Services sponsored by BMC Software, Inc. WHITE PAPER: This whitepaper details how IT must shift in the face of new technology trends in order to keep their end-users productive and happy. Posted: 16 Jun 2014 \| Published: 16 Jun 2014 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services

The Software-Defined Data Center is Key to IT-as-a-Service sponsored by Avaya WHITE PAPER: This white paper provides an in-depth look into the migration to a software-defined data center. Discover how driving business growth has necessitated advancements in the technology infrastructure to allow IT to be delivered as-a-service. Posted: 19 Sep 2013 \| Published: 31 Aug 2013 TOPICS: CIOs \| Data Center Infrastructure Efficiency \| Infrastructure Management \| IT Management Services \| IT Services \| Network Infrastructure \| Network Management \| Networking \| Server Virtualization \| Software Architectures

Identify and Leverage Your Existing Service Life Cycles sponsored by IBM WHITE PAPER: This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives. Posted: 22 Jul 2010 \| Published: 22 Jul 2010 TOPICS: Business IT Alignment \| IT Management \| IT Managers \| IT Service Management \| IT Services \| ITIL \| Service Level Management