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Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

EMC and Microsoft Delivering Network Aware Service Management sponsored by Microsoft WEBCAST: Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues. Posted: 28 Nov 2007 \| Premiered: Dec 5, 2007, 09:00 EST (14:00 GMT) TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO

Protecting Your Multi-Platform Network: The New Wave of Attacks sponsored by ESET WEBCAST: Join us to examine some of the malware risks associated with heterogeneous computing environments and solutions to protect your valuable business assets. Posted: 20 Jun 2011 \| Premiered: Jun 20, 2011 TOPICS: Cybersecurity \| IT Management Services \| Malware \| Mobile Device Management \| Network Security \| Security Threats

Cloud Security: Enterprise Point of View sponsored by Dimension Data VIRTUAL SEMINAR: Access this webcast today to listen as Darren O'Loughlin, CSO for Dimension Data's global business enabling IT as a Service, shares strategic objectives for securing applications and workloads on an enterprise-class cloud. Posted: 29 Jan 2015 \| Premiered: 26 Nov 2014 TOPICS: Application Security \| CIOs \| CISOs \| Cloud Computing \| Cloud Management \| Cloud Security \| IT Best Practices \| IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Services \| IT Spending \| Security \| Security Best Practices \| Security Industry \| Security Management \| Security Managers \| Security Spending

Trusted Computing: Establishing Device Authentication sponsored by Wave Systems Corp. VIDEOCAST: View this video to learn the secret to better IT security may be at your fingertips. More likely than not, your PC contains a Trusted Platform Module (TPM), security chip on its motherboard. Posted: 24 Aug 2010 \| Premiered: Aug 24, 2010 TOPICS: Access Control \| Authentication \| Device Control Software \| Identity Management \| IT Infrastructure \| IT Services \| Security

Achieving Actionable Insights from IT Operations Big Data sponsored by IBM VIDEO: IT operations faces a data deluge, at the same time as they're trying to keep up with a higher demand for service and a shrinking response window for when things go wrong. But with analytics for IT operations, you can turn terabytes of monitoring data into actionable insights that allow IT to take a proactive approach to application performance. Posted: 20 Nov 2013 \| Premiered: 20 Nov 2013 TOPICS: Application Monitoring \| Application Performance Management \| Data Analytics \| IT Management \| IT Services \| Operational Metrics (Systems)

Changing the Perception of IT – What Your Customers Won't Tell You sponsored by ServiceNow WEBCAST: This webcast covers the negative perception of IT and how you can shake that image. Posted: 28 Oct 2013 \| Premiered: Oct 24, 2013 TOPICS: Data Center Management \| IT Best Practices \| IT Departments \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Workforce

Network-Aware End-to-End Service Management - Demo sponsored by Microsoft PRODUCT DEMO: This is a demo of an end to end service management solution that spans the entire infrastructure. Posted: 02 Nov 2007 \| Premiered: 01 Nov 2007 TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO

CentraStage Endpoint Management sponsored by CentraStage WEBCAST: This brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints Posted: 11 Mar 2014 \| Premiered: Jan 14, 2014 TOPICS: Cloud Computing \| Cloud Management \| Endpoint Security \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services

Converged Infrastructure Trend 2- New skill sets sponsored by Hewlett-Packard Enterprise and Intel ® VIDEO: This short video discusses emerging trends that are impacting IT pros jobs, and learn about skill sets you need in order to be successful in this new style of IT. Posted: 29 Jul 2013 \| Premiered: 29 Jul 2013 TOPICS: IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services