CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
EGUIDE:
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
EZINE:
In this issue, discover how the channel is making sure the human touch is maintained during the pandemic, with insight into how closer bonds can be developed and on how to maintain productivity. Also read about 'hybrid working' is set to shape the future of the workplace
EZINE:
In this week's Computer Weekly, the former CEO of bed retailer Dreams explains how digital, data and communication helped turn round a failing company. The UK government has a new digital strategy – but it all seems rather familiar. And we talk to the tech firms trialling a four-day working week. Read the issue now.
EZINE:
In this week's Computer Weekly, after 10 Downing Street was hit by a spyware attack, fears about targeted mobile phone hacks are increasing. Our salary survey highlights the diversity challenge in IT, with men's support for women in IT declining. And we look at how datacentre heat reuse can help reduce carbon emissions. Read the issue now.
EZINE:
Software robots are being used by more than 20 local authorities in Sweden to carry out repetitive tasks previously done manually, such as document and data checks, freeing up social workers to make life-changing decisions for the needy.
EZINE:
In this week's Computer Weekly, did the UK's defence and security review really suggest a nuclear response to a cyber attack? Data visualisation has been widely used to explain the Covid-19 pandemic, but not always that effectively. And jewellery retailer Pandora explains how it kept the personal touch as customers went online. Read the issue now.
EGUIDE:
The advantages of bots are only multiplying for businesses across the globe. In this 15-page buyer's guide, Computer Weekly looks at how robotic process automation is evolving, the benefits it brings for coders and the ways artificial intelligence can enhance customer service.
EGUIDE:
Quantum computing promises to revolutionise the capabilities of IT and take it to the next level beyond Moore's Law. But we're not there yet, and there is much to do before it reaches the mainstream. In this guide, we examine the challenges and opportunities of quantum computing.
EGUIDE:
A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.
