Customer Information Management White Papers, Software Downloads, Definition and Webcasts

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Customer Information Management Reports

An Introduction to ABM Scoring sponsored by TechTarget WHITE PAPER: Download this white paper to examine common models and insight on what qualification criteria to focus on in determining your own ideal approach to ABM scoring. Posted: 08 Feb 2021 \| Published: 19 Jul 2019 TOPICS: CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Support Software \| Lead Generation \| Lead Management \| Marketing \| Sales \| Sales and Marketing Software

A Computer Weekly buyer's guide to customer and employee experience management sponsored by TechTarget ComputerWeekly.com EBOOK: Businesses are facing new challenges to meet the expectations of customers and employees. In this 14-page buyer's guide, Computer Weekly looks at the benefits of the experience economy, the customer service implications of always-on mobile users and how digital platforms can engage customers across all channels. Posted: 19 Aug 2022 \| Published: 19 Aug 2022 TOPICS: CRM \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Human Resources Management

Are You Asking the Right Questions? sponsored by Hewlett Packard Enterprise WHITE PAPER: Make sure you're asking your IT staff the right questions about the latest data management, analytics, big data and cloud technologies. Posted: 03 Jul 2014 \| Published: 03 Jul 2014 TOPICS: Business Intelligence \| Business Process Management \| Cloud Computing \| Customer Data Management \| Mobile CRM \| Mobile Device Management

Departmental Specialization Needed With Analytics sponsored by TechTarget Business Analytics EBOOK: This three-part handbook examines BI and analytics deployments for different functional units in organizations with advice on how to make your program work. First, learn about how BI functions when geared towards sales and marketing, before turning towards a customer service approach. Finally, read about how analytics can help with asset protection Posted: 01 Jun 2016 \| Published: 27 May 2016 TOPICS: Business Intelligence \| Customer Data Management \| Data Analytics \| Data Mining

Move Forward: Create a More Satisfying and Productive Omni-channel Experience sponsored by Hewlett Packard Enterprise WHITE PAPER: Find out why so many are turning to the power of advanced information management and analytics (IM&A), in order to improve their understanding of consumers and deliver a seamless and more satisfying omni-channel experience. Posted: 03 Jul 2014 \| Published: 30 Jun 2014 TOPICS: CRM \| CRM Analytics \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Governance \| Data Management \| Information Governance \| Information Management

Calculating Customer Lifetime Value: Analysis to Loyalty sponsored by Looker WEBCAST: Tune into the following webinar to learn what it takes to accurately calculate customer lifetime value and how by doing so successfully, you can drive improvements across all aspects of you company. Posted: 20 Oct 2014 \| Premiered: Oct 20, 2014 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction

Creating a Positive Customer Experience with 15 Steps sponsored by ConvergeOne EGUIDE: Explore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences. Posted: 09 May 2018 \| Published: 09 May 2018 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Service \| Customer Support Software

Making Business Processes Smarter in the Age of the Customer sponsored by RXP Services WHITE PAPER: Customers expect your operations to be instant, seamless and insightful so that each interaction is fast and effective. Access this fascinating white paper today to learn about expert solutions for improving business operations so as to effectively cater to customer interactions. Posted: 12 Jun 2014 \| Published: 30 Apr 2013 TOPICS: Business Process Management \| Business Process Management Software \| Business Process Modeling \| Business Processes \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction

Almerys Uses Talend Data Services to Offer Better Quality of Service to its Customers sponsored by Talend CASE STUDY: Find out how an integrated infrastructure platform increased performance and productivity for Almerys. Posted: 01 Jul 2014 \| Published: 01 Jul 2014 TOPICS: CRM \| Customer Data Management \| Customer Service \| Data Integration \| Data Management \| Data Security \| Productivity

Tangerine Case Study: A Growing Bank's Fruitful New Approach to Data Helps It Lead in Online Banking sponsored by Microsoft CASE STUDY: This brief case study discusses the analytics system Tangerine Bank implemented to pull actionable insights from customer feedback regarding online banking. Access now to see how this financial institution secured their footing and profitably navigated a brand change. Posted: 26 Jan 2015 \| Published: 26 Jan 2015 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Satisfaction

Customer Information Management Reports