EBOOK:
When it comes to ECM systems, the challenge for content management executives is to balance security with accessibility. To help with this task, here is a handbook of best practices – exploring topics on CMS security, IAM strategies, Office 365 and more.
WHITE PAPER:
Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.
EGUIDE:
Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
PRESENTATION TRANSCRIPT:
Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users.
EGUIDE:
In this handbook, information management expert Laurence Hart explains why the need for cohesive content management strategy is driving away traditional ECM towards a more API-friendly content services model.
WHITE PAPER:
This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions.
WHITE PAPER:
In this whitepaper, discover how using unified communications (UC) in your contact center can help you increase effective communications between employees and clients, which will improve your customer satisfaction, retention, and loyalty rates.
EGUIDE:
When a page loads slowly, it hurts search rankings. Inside this expert guide, discover an interview with Concourse CTO Shane Landry, and what he did to improve slow load speeds and produce a 10% reduction in load times across websites such as Forkly, Fame10, SportsBreak, and others.
